Building Trust with our Guests – The Transparent Hotel Operation
We will be giving interested guests access to our back of the house to learn about our sanitary measures and how we keep our staff and our guests safe. This is nothing new at Cayuga. But it is about continued transparency and building trust. For more than 15 years, we have been offering complimentary “Back […]
Celebrating The Cayuga Way: Three Years on The Global Stage
At the Cayuga Collection, we could find something to celebrate every day. Across our hotels and lodges, we know how to appreciate the little things like happy guests, engaged staff, and smart solutions to our day-to-day difficulties. But now and then, we have some big things to shout about too. And over the last three […]
Prince Harry is trying to make travel greener. And we want to help him.
Last week we caught wind of Prince Harry’s new sustainable travel initiative, Travalyst. According to the website, it aims to “change the impact of travel, for good”, acting as the “driving force that paves a new way to travel” without necessarily getting people to travel less. Travalyst wants to help “everyone explore our world in […]
Should We All Stop Flying on Vacation?
Will “flygskam” (“flight shame” in Swedish) be the buzzword of this year’s summer holiday? Forbes Magazine recently posed the question and it’s got us thinking. It might be too early to tell, but the concept of flygskam isn’t at all too far from reality. Inspired by Gretha Thunberg and the Fridays for Future movement, […]
15 Lessons Learned in 15 Years of Managing Sustainable Luxury Hotels & Lodges
On May 2nd, 2003, Andrea Bonilla and Hans Pfister launched Cayuga, a company dedicated to managing sustainable luxury hotels and lodges in Latin America. 15 years later, here are 15 lessons learned and an insight into what has worked and what could have been done differently. It is all about the people. Always and foremost. […]
How we do Sustainability – The Cayuga Way!
We strive to create the perfect symbiosis of Sustainability and Luxury for our guests in our Hotels, Resorts and Lodges in Costa Rica, Nicaragua and Panama. Sometimes we get asked what we understand by “being sustainable”. Here a quick summary of our actions and initiatives that we think have a big impact on protecting the environment and really make a difference in […]
Why we don’t fire our staff in low season!
Costa Rica has very pronounced tourism seasons. Christmas vacation through spring break is the high season with high occupancy (and rates) across the country. And then comes the low season (we like to call it the green season), and hotel occupancies drop sharply. This is especially true for Guanacaste that attracts more of a sun and beach […]