We will be giving interested guests access to our back of the house to learn about our sanitary measures and how we keep our staff and our guests safe. This is nothing new at Cayuga. But it is about continued transparency and building trust.
For more than 15 years, we have been offering complimentary “Back of the House” Tours for our guests at the Cayuga Collection Hotels. By inviting our guests to check out the operations behind the scenes we wanted to educate them about our sustainability efforts and hopefully inspire them to bring back some of those sustainable practices to their daily lives.
We take our guests to the kitchen, laundry and maintenance facilities and a very special part of the tour is the interaction with employees that typically don’t have guest contact such as chefs, gardeners and maids. This tour is typically guided by our Experience & Sustainability Manager, a Naturalist Guide or the General Manager of the hotel. No areas are off limits. We have no secrets and nothing to hide. No, we are not perfect in terms of our sustainability practices, but we make an effort to improve every day and have received a lot of great ideas and feedback from our guests on the tour.
We have found that participating in this tour makes “raving fans” out of our already happy hotel guests. They really appreciate the transparency and openness of how we approach this. We often end with a cup of coffee or cold drink and the conversation about sustainability goes on. And a great “side” effect of this is that our back of the house is as clean and organized as the front of the house and that has a very positive impact on the efficiency of the operation as a whole.
Some examples on what you would learn during the back of the house tour at our hotels:
And now, there is a whole new dimension added to all of this. Besides the focus on sustainability, now the guests going behind the scenes are also able to learn about all the new sanitary protocols that we have implemented. They get an insight into our cleaning routines and all that it takes to keep guests and staff safe while maintaining a luxury vacation experience and taking into consideration our sustainable practices. Again, nothing is off-limits. We have nothing to hide.
If you have any questions regarding our sustainability practices or our new sanitary protocols, please contact me directly. I would be happy to answer your questions. firstname.lastname@example.org.