Step Back From Day-to-Day Operations
More Than 15 Years Of Experience
Full Suite of Expert, Sustainable Hospitality Solutions
At Cayuga Sustainable Hospitality, we’re dedicated to managing and developing independently-owned luxury hotels, resorts and lodges in Latin America that are, at their core, driven by an ecological, conservationist or sustainable mission.
From our home-base in San Jose, Costa Rica, we’ve proudly led eco-lodge and boutique hotel management in Costa Rica, Panama and Nicaragua since 1999. What we do is similar to the work of more well-known management companies such as Marriott, Four Seasons or Hyatt.
What makes us different is our approach and commitment to Sustainable Luxury.
We work exclusively with hotel owners and developers who share an unwavering commitment to sustainability. We offer them a full suite of hospitality solutions so that they can step back from day-to-day operations.
Many of our clients began their properties as a labor of love. Today, they entrust us with their destinations so they can spend more time with their families, enjoy retirement, take care of their other businesses, travel to new places, or start new passion projects.
Our management services are tailored to meet the unique needs of each property while always keeping the following end goal in mind:
To redefine the standards of upscale hospitality, creating a symbiosis of luxury and sustainability that is loved by our guests and employees alike.
Sustainable Hospitality in Practice
Our Management Services
• Management of Existing & New Hospitality Operations:
Reservations – Front Desk & Concierge
Housekeeping – Maintenance – Gardening
Restaurant & Kitchen – Food Programs
Human Resources – Security – Accounting
Guided Tours & Experiences – Wellness & Spa
Local Artisans – Sustainability Programs
• Development & Opening of New Hospitality Projects
• Re-modelling & Renovation of Existing Hospitality Projects
• Sales, Marketing, Agency Relations & Public Relations
Work With Cayuga
Join the Cayuga Collection
What Makes a Cayuga Collection Property?
You're in Good Company
Our Core Principles
Meet Our Corporate Team
Award-Winning Expertise in Sustainable Luxury
Our Corporate Team is led by Founders Hans Pfister, President of the Cayuga Collection and a global thought leader on sustainable hospitality, and Andrea Bonilla, Vice-President of Operations. Both are graduates of Cornell University with almost 50 years of cumulative, global hospitality experience between them.
Maria Jose Castro, Managing Director, has spent over a decade with Cayuga in a variety of positions. She has been instrumental in leading the corporate and management teams of our hotels and lodges through continued high performance operations and results.
Jorge Arrieta, Development Director, has more than two decades of experience in hotel operations and consulting. At property level, Jorge is the most versatile and experienced member of our team.
Looking for Expert Management Services? Are you 100% committed to Sustainable Luxury?
Tell us about your Hotel or Development Project:
Realize Your Vision
“I started working with Cayuga when the hotel was still a dream and I wouldn’t have been able to realise my dream without them. They are professional, knowledgeable and compassionate and together we have developed an amazing hotel with a dedicated and engaged staff which exceeds our clients’ expectations.”
– Karen Emanuel, Owner, Jicaro Island Lodge