Step Back From Day-to-Day Operations

Our Hospitality Management Services
More Than 15 Years Of Experience

Full Suite of Expert, Sustainable Hospitality Solutions

At Cayuga Sustainable Hospitality, we’re dedicated to managing and developing independently-owned luxury hotels, resorts and lodges in Latin America that are, at their core, driven by an ecological, conservationist or sustainable mission.

From our home-base in San Jose, Costa Rica, we’ve proudly led eco-lodge and boutique hotel management in Costa Rica, Panama and Nicaragua since 1999. What we do is similar to the work of more well-known management companies such as Marriott, Four Seasons or Hyatt.

What makes us different is our approach and commitment to Sustainable Luxury.

We work exclusively with hotel owners and developers who share an unwavering commitment to sustainability. We offer them a full suite of hospitality solutions so that they can step back from day-to-day operations.

Many of our clients began their properties as a labor of love. Today, they entrust us with their destinations so they can spend more time with their families, enjoy retirement, take care of their other businesses, travel to new places, or start new passion projects.

Our management services are tailored to meet the unique needs of each property while always keeping the following end goal in mind:

To redefine the standards of upscale hospitality, creating a symbiosis of luxury and sustainability that is loved by our guests and employees alike.

Sustainable Hospitality in Practice

Our Management Services

• Management of Existing & New Hospitality Operations:

Reservations – Front Desk & Concierge
Housekeeping – Maintenance – Gardening
Restaurant & Kitchen – Food Programs
Human Resources – Security – Accounting
Guided Tours & Experiences – Wellness & Spa
Local Artisans – Sustainability Programs

• Development & Opening of New Hospitality Projects
• Re-modelling & Renovation of Existing Hospitality Projects
• Sales, Marketing, Agency Relations & Public Relations

Work With Cayuga

Join the Cayuga Collection

What Makes a Cayuga Collection Property?

Central & South America
We focus on serving luxury hotels & lodges in prime locations in Central and South America. Our current collection is comprised of 9 unique hotels located in Costa Rica, Panama, and Nicaragua.
100% Commitment to Sustainable Luxury
We won’t take on a project that is not 100% committed to sustainability. We look for projects that show a clear potential for sustainable luxury, profitability and market demand — the full package.
Sense of Place
A property isn't just a place. It's a feeling. That's why we carefully select properties that are unique, have character and atmosphere, and possess a strong sense of place.
Boutique Properties
In our experience, the properties that can best evoke a unique sense of place are small, boutique properties. We typically select properties that have between 12-60 rooms.
You're in Good Company

Our Core Principles

Cayuga is a Trustworthy Company
In our model, owners give us full operational control of their hotel or lodge, and fully trust in our guidance and expertise. This is not always an easy decision for owners. That's why, we think carefully about who we work with and strive to build strong, close relationships with a carefully chosen inner circle of clients.
Cayuga is a People Company
We firmly believe in exclusively hiring local people, investing in their education, and providing direct economic and social benefits to our communities.
Cayuga is Committed to the Environment
Sustainability is in our DNA. Whenever we make big decisions, like building & operational design, choice of materials or working with NGOs, we always consider the impact on our natural surroundings.
Cayuga is an Ethical Company
We model transparency and ethical business behavior and expect the same from our partners when it comes to accounting, legal operations, and payment of suppliers.
Cayuga is a High-Quality Company
We take pride in delivering immaculate service, the best choice of experiences, and selecting the best possible suppliers.
Cayuga Invests in the Future
We focus on the future. That includes investing in staff training, upgrading infrastructure, and embracing changes dictated by the market.

Meet Our Corporate Team

Award-Winning Expertise in Sustainable Luxury

Our Corporate Team is led by Founders Hans Pfister, President of the Cayuga Collection and a global thought leader on sustainable hospitality, and Andrea Bonilla, Vice-President of Operations. Both are graduates of Cornell University with almost 50 years of cumulative, global hospitality experience between them.

Maria Jose Castro, Managing Director, has spent over a decade with Cayuga in a variety of positions. She has been instrumental in leading the corporate and management teams of our hotels and lodges through continued high performance operations and results.

Jorge Arrieta, Development Director, has more than two decades of experience in hotel operations and consulting. At property level, Jorge is the most versatile and experienced member of our team.

Looking for Expert Management Services? Are you 100% committed to Sustainable Luxury?

Tell us about your Hotel or Development Project:

Realize Your Vision​

“I started working with Cayuga when the hotel was still a dream and I wouldn’t have been able to realise my dream without them. They are professional, knowledgeable and compassionate and together we have developed an amazing hotel with a dedicated and engaged staff which exceeds our clients’ expectations.”

Karen Emanuel, Owner, Jicaro Island Lodge

Looking for Expert Management Services?