Our Post-Covid Cayuga Week – The Best Ever!

Every November, we bring the middle management and distinguished team members of all the Cayuga Collection Hotels for a few days of training, motivation, bonding, and fun to San Jose.  This is the best week of the year for all of us.  We are so proud to see so much local talent and passion for […]

How to close the “say–do gap” for leisure travelers? 

During and after the pandemic, we have seen a lot of good intentions to go green and travel more sustainably. Research backs this up.   But when we take a closer look, at this research, we find that only very few travelers are willing to walk the talk.  Why is that?  Why are not more people […]

Cayuga Retreat 2022 – Back to Jicaro Island in Nicaragua

Last month, we were able to have our first Cayuga Management Retreat since 2019.  It was our first international one.  We went to visit Jicaro Island in Lake Nicaragua.  We have been in charge of the management of this amazing former National Geographic Unique Lodge since 2009 and it was a real treat to go […]

Time Travel Back to March 2020.  What would we have done differently?

By Hans Pfister, President, and Co-Founder of the Cayuga Collection A few days ago, I was giving a presentation to a group of MBA students from NYU Stern on sustainability in the hospitality industry.  After the presentation, one of the students asked me what I would have done differently in terms of steering the Cayuga […]

How Cayuga Collection provides exceptional hospitality by empowering its teams

By Josiah Mackenzie · Posted on July 22, 2022 “Guests really like interacting with our people,” Hans Pfister, founder and President of Cayuga Collection told me recently. “It feels authentic and it feels special because our teams are proud to work here and are so engaged. ”Hans is on a mission to show that ensuring sustainability […]

Sustainability in Hospitality: Building Trust Through Transparency

Is sustainability in the hospitality industry just another trend?  Is it one more thing to “check off the list” for General Managers and Marketing Directors to gain a competitive edge or catch up with the hotel next door that just got a green label? In a recent Booking.com study, 64 percent of the 29,000 travelers […]

If it were easy, everybody would do it!

The challenges and rewards of reopening Jicaro Island in Nicaragua, among other things… At Cayuga, we don’t shy away from “difficult”! This is why for almost 20 years, we have been working on perfecting the symbiosis of luxury and sustainability in hospitality in remote places of Central America. We ran lodges on the Costa Rican […]

Sustainability Is an Investment in Human Resources and Vice Versa

Hotel Company’s Commitment to Its People Pays Dividends This article was published in Hotel News Now / Costar in March 2022 By Hans PfisterHNN columnistMarch 23, 2022 | 6:48 AM We kind of knew this before, but the pandemic really helped to make it crystal clear that sustainability is mainly about people — how we treat […]

Costa Rica and Cayuga Collection @ SXSW

What is SxSW? South by Southwest, abbreviated as SXSW and colloquially referred to as South By, is an annual event of parallel film, interactive media, and music festivals and conferences organized jointly that take place in Austin, Texas. It started in the late ’80s as a local music festival and over the years became a premier […]