Are Executives of Oil & Drilling Companies Welcome at our Hotels?

ASomebody recently suggested that we should do background checks on our guests to make sure that they are aligned with our values in terms of environmental conservation and community development.  It’s an interesting thought, that’s for sure, and one that’s probably crossed the minds of many companies that have an environmental focus. One of those […]

Measuring the Success of Tourism – It’s not All in the Numbers

“Tourism acts like fire.  If used right, it can change the world for the better.  But if it gets out of control, its powers can be highly destructive.”  Those are the wise words of Costas Christ, one of the world’s most renowned sustainable tourism consultants, shared in a meeting at National Geographic last month.  His comments come at […]

Marketing Luxury Hotels and Lodges in the Tropics: The best Strategy is… 

What is the secret to successful hotel marketing in Costa Rica, Nicaragua and Panama?  How to make sure that the phones are ringing and that our sustainable luxury hotels and lodges have high occupancies. No, it is not just the work of the public relations company.  Not just the many visits all over North America to Agencies and Tour Operators or the participation in trade […]

On a Business Trip to Tropical Beaches and a Tropical Rain Forest

When one gets to head to ‘work’ in Costa Rica or Nicaragua, there is not much else that can compare. I recently returned from (let’s say my 15th) visit to Costa Rica. Each time I learn something new, meet incredibly amazing people and indulge in all that my favorite country has to offer. After a spectacular visit […]

Why we don’t fire our staff in low season!

Costa Rica has very pronounced tourism seasons.   Christmas vacation through spring break is the high season with high occupancy (and rates) across the country.  And then comes the low season (we like to call it the green season), and hotel occupancies drop sharply.  This is especially true for Guanacaste that attracts more of a sun and beach […]

Sustainable Hospitality: Local Management vs. Expat Managers?

What do you prefer? Being received by a European General Manager at an Eco Lodge in a remote destination or by a local manager that has worked his or her way through the ranks? General Managers, Corporate Staff and Operations Managers of Cayuga at a Training and Team building Session in early 2014 Last week, […]