How to become a Hospitality Manager without any formal Education?
Meet Rodbin Bonilla. He is the Guest Services Coordinator at Arenas de Mar Beachfront & Rainforest Resort in Manuel Antonio in Costa Rica. He has a great story to tell… Exactly 10 years ago in 2005, he arrived at the construction site of Arenas del Mar and asked for a job in construction. He needed time away from […]
Why we don’t fire our staff in low season!
Costa Rica has very pronounced tourism seasons. Christmas vacation through spring break is the high season with high occupancy (and rates) across the country. And then comes the low season (we like to call it the green season), and hotel occupancies drop sharply. This is especially true for Guanacaste that attracts more of a sun and beach […]
Common knowledge: Fish Starts to Rot from the Head
… or how to have excellent managers and leadership at small sustainable luxury hotels in remote locations. Our guests at the Cayuga Collection Sustainable Luxury Hotels and Lodges rave about our staff. They love the efficient and professional service and comments especially on how friendly, authentic and genuine the service experience is. This is no coincidence. We spend a […]
