Why we don’t fire our staff in low season!

Costa Rica has very pronounced tourism seasons.   Christmas vacation through spring break is the high season with high occupancy (and rates) across the country.  And then comes the low season (we like to call it the green season), and hotel occupancies drop sharply.  This is especially true for Guanacaste that attracts more of a sun and beach […]

Common knowledge: Fish Starts to Rot from the Head

…  or how to have excellent managers and leadership at small sustainable luxury hotels in remote locations. Our guests at the Cayuga Collection Sustainable Luxury Hotels and Lodges rave about our staff.  They love the efficient and professional service and comments especially on how friendly, authentic and genuine the service experience is.  This is no coincidence.  We spend a […]

Sustainable Hospitality: Local Management vs. Expat Managers?

What do you prefer? Being received by a European General Manager at an Eco Lodge in a remote destination or by a local manager that has worked his or her way through the ranks? General Managers, Corporate Staff and Operations Managers of Cayuga at a Training and Team building Session in early 2014 Last week, […]