Flexible Booking Policies: Zero Risk, Zero Hassle

FOR TRAVEL IN 2021:

We want you to feel confident with your future travels. That’s why we’ve amended our booking & cancellation policies for travel through December 20, 2021. 

Payment due dates are as follows:

  • Green Season Reservations – 15 days prior to check-in
  • High Season Reservations – 30 days prior to check-in
  • Holiday Season Reservations – 45 days prior to check-in
 

Once paid in full, reservations that are cancelled or adjusted will receive a credit with the hotel, valid for use within one year of the original date of stay.  

Learn about our Safety and Sanitation Protocols:  https://www.cayugacollection.com/cayuga-collection-hotels-lodges-covid-19-protocols-measures/

Find out about Testing Requirements when traveling back home:  https://www.cayugacollection.com/worried-about-testing-requirements-we-have-you-covered/

Review our totally flexible Zero Risk Zero Hassle Reservation and Cancellation Policy:  https://www.cayugacollection.com/zero-risk-zero-hassle/

Have a Question About Our
Zero Risk, Zero Hassle Cancellation Policies?

How Would You Like to Contact Us?

BY ONLINE CHAT

Daily 8AM – 6PM EST
Quick answers, always!

BY PHONE

Daily 8AM – 6PM EST
+(506) 4040-0430

Reservations:

+(506) 4040-0430

OUR LOCATION

San Jose, Costa Rica

BY EMAIL

FAQ's

If you have questions, visit our FAQ’s

FOR PRESS

HOTEL MANAGEMENT SERVICES

Andrea Bonilla

Co-Owner & VP Operations

andrea@cayugaonline.com