Running a luxury hotel on a remote island in Panama is not easy, but it is all worth it when – out of nowhere – a guest sends you an e-mail like this. A special thanks to Aldair, Xavier, and the local team of young men and women at Isla Palenque who create this kind of magic every day.

Dear Hans,

My wife and I just got back from Isla Palenque. I wanted to write to someone, anyone associated with the island to say what a wonderful time we had.

I could go on and on about all the great things, but as I thought about what to say I realized it’s just this – don’t change a thing. Literally, nothing. It couldn’t be any more perfect.

The people, the casitas, the food, the experiences, everything was not just great, it was perfect. This is the first trip I’ve taken in a long time and afterward, I’m trying to figure out how and when I can go back. You and your team should be very proud of Isla Palenque. Don’t let anyone tell you anything that needs fixing updating or changing. It’s perfect.

My sincere thanks to the entire team,

Ray

However, we have to disappoint Ray and his wife. We are continuously improving the Island experience. We just totally remodeled the Villa Estate, added a variety of new tour experiences, and upgraded our menu.

This is the Cayuga Way. Getting better every day, every week, every month, and every year.