Your Health, Safety
& Well-Being is Important to Us

We Want You to Feel Confident About Your Future Travels

That’s why we’ve implemented new health and safety protocols and flexible booking policies for you.

What to Expect When You Stay at The Cayuga Collection Hotels

Watch the Video to learn about the health and safety protocols we’ve put in place to keep you healthy and safe.

Do you have questions or concerns about the steps we’re taking?

We have temporarily waived all pre-payment and cancellation policies. When you reserve before December 20th, 2020, you can cancel any time before your stay. We’ll contact you 30 days before your check-in to reconfirm that you’re still planning to come. We’ll ask you for your credit card one week prior to your stay.

When you see our Health & Safety Seal, rest assured that your room, high-touch, and high-traffic areas have been cleaned and sanitized thoroughly. Our staff have extensive training in:

  • The new hygiene standards set by the Government of Costa Rica
  • The new hygiene standards set by The World Travel & Tourism Council protocols of Safe Travels in Hospitality
We understand you may want to learn about our health & safety procedures in more detail. Read our detailed Covid 19 Procedures here.
Cayuga Safety Seal

“They have all the protocols to make you feel safe and comfortable. The food was amazing! The staff is attentive and very friendly. We definitely want to go back.”

– Irene, San José, Costa Rica, Stayed at Hotel Senda Monteverde

Questions About Our Health &
Safety Procedures?