We are open and ready to welcome you back. At The Cayuga Collection of Sustainable Luxury Hotels & Lodges, we have implemented new COVID Protocols & Measures. (Arenas Del Mar Resort, Isla Palenque Resort, Kura Hotel, Hotel Senda Monteverde, Hotel Aguas Claras)
We consistently strive to balance Sanitary Measures while we focus on Sustainable Practices and a Luxury Hospitality Experience. We are in compliance with all protocols that are required by the local government authorities in the countries where we operate.
We reopened our hotels in June 2020 and were the first Hotel Collection in Central America to be in compliance with the Safe Stay Certification by the World Travel & Tourism Council.
Our guests tell us that our protocols make them feel safe at our hotels, but at the same time, they feel “normal” and free to enjoy their vacations.
We require guests to wear masks in closed spaces, but other than your guest room there are very few to no closed spaces in our hotels so you really never have to wear your mask. Our staff is required to wear masks at all time.
- Vaccination efforts in Costa Rica and Panama are picking up speed. Currently, over 75% of the population in both countries have received at least one shot and we are at about 55% coverage with the second shot.
- At our hotels and lodges in Costa Rica and Panama 100% of the staff have received at least one shot of the vaccine and we expect to complete vaccination for all staff members this month.
WHAT WE’RE DOING TO KEEP YOU SAFE
- We have partnered with our strategic partner Ecolab (EPA certified cleaning and sanitation products) and other local providers of cleaning products to ensure the correct sanitation of all areas in the hotels and lodges.
- Clean and disinfect public areas with high-touch and high-traffic areas hourly.
- All staff and guests maintain a distance of 6 feet (1.8 Meters) wherever possible. If not possible, protective equipment such as face mask and visor use is required at all times.
- Strict hygiene measures such as frequent hand washing with antibacterial soap are implemented for all staff according to our health and safety protocols.
- We minimize physical touch-points and keep the exchange of any items between guests and staff to an absolute minimum (check-in, payment, amenities, etc.)
- Disinfection stations with alcohol gel and disinfectant spray are set up in guest rooms, public areas, and staff areas.
- All transfers are private. Vehicle interiors will be wiped down and disinfected between rides. Luggage will be disinfected upon arrival. We can help you set up your transportation needs.
- Our “Cayuga Safety Seal” indicates that rooms and amenities have been deep cleaned for guest usage (Guest Rooms upon check-in, Minibar, remote control, bathrooms, etc.) and that nobody has entered the room or used the amenity after cleaning.
- In-Room Guest Information (such as Guest Directories, Tour information, Wellness, or Restaurant Menus) is provided digitally (with a QR Code for access).
- Laundry protocols were upgraded to comply with CDC guidelines using higher temperatures and Ecolab detergents.
- All meals are served a-la-carte (no buffets) with ample space (2 meters or more) between tables and food hygiene protocols are further reinforced.
- Meals are served in open-air restaurants and tables and chairs are sanitized after each seating. Room service is offered at no additional cost. Physical menus have been replaced by QR codes that display the menus in the guest’s personal smartphones.
- All tours and activities are offered in a “private” format or allowing for safe distancing between guests and staff.
- All staff members are monitored carefully and proactively through temperature checks for symptoms related to COVID-19 regularly and any employee under the slightest suspicion will not be allowed on the hotel grounds and sent to testing immediately.
- Staff areas and all back of the house are cleaned and sanitized regularly and thoroughly. All staff members have access to hand-washing and hand sanitizing as well as protective equipment if applicable.
- We invite our guests to visit our back of the house as part of a tour where we explain our sanitary measures in more detail. We are a “transparent” hotel.
ABOUT ENTRY REQUIREMENTS & COVID TESTING
If you have questions about entry requirements to Costa Rica and Panama or COVID testing as a requirement to return to your home country, we can help. This is easy and should not hold you back from visiting us. For more details, e-mail us: email@example.com or use our Chat Support.
We also have a Blog dedicated to COVID Testing: https://www.cayugacollection.com/worried-about-testing-requirements-we-have-you-covered/
And here some updates on the situation in Costa Rica and Panama in general: https://www.cayugacollection.com/i-have-some-concerns-about-travelling-to-costa-rica/
FLEXIBLE CANCELLATION POLICIES & SPECIAL OFFERS
Zero Risk – Zero Hassle. We’ve amended our booking & cancellation policies for travel through December 20, 2022.
Payment due dates are as follows:
- Green Season Reservations – 15 days prior to check-in;
- High Season Reservations – 30 days prior to check-in;
- Holiday Season Reservations – 60 days prior to check-in.
Once paid in full, reservations that are cancelled or adjusted will receive a credit with the hotel, valid for use within one year of the original date of stay.
And if you are looking for some special offers for travel during the next months, check out those promotions offering complimentary nights at all of our hotels here.