“Papa, is it too late to do something about Climate change?”
This is what my daughter Lara asked me at dinner the other night. She seemed to contemplate “giving up” and just accepting that we are doomed. Wow… My first thought was, where did she get this? Probably some sensationalist TikTok, but she told me that it was her science teacher who told her in class. […]
Should I visit La Fortuna / Arenal or Monteverde / Santa Elena?
Our reservations agents are often asked if they should go to La Fortuna where the Arenal Volcano is located or better to see the world-famous Cloud Forest in Monteverde. Many guests want to know where they can see more wildlife and where there is more to do in terms of tours and activities. Choosing […]
Wildlife Season is Training and Volunteering Season at the Cayuga Collection
We started Wildlife Season in Costa Rica, Panama, and Nicaragua. From May to November is the best way to observe wildlife in and around our hotels. That means “Training and Volunteering Season” for the team at the Cayuga Collection. It is the time to learn new skills and give back to nature and the communities […]
Sweet Culinary Training Sessions
At the Cayuga Collection, we work with local talent only and in order to keep up with the expectations of our guests, we need to continuously invest in training. Especially in culinary training. Last week, we brought together the culinary teams from the different Cayuga Collection Hotels in Costa Rica at Arenas del Mar in […]
Are you annoyed by all the talk about sustainability?
Are you sick and tired of doomsday messages and all the things you are not supposed to do anymore in the name of “sustainability”? Or maybe you just don’t want to be bothered? You are not alone. According to the Ecole Hotelier de Lausanne Study, more than 46% of consumers find nothing attractive in sustainability. […]
Welcome to the 2023 Wildlife Season at the Cayuga Collection
We often get asked when is the best time to visit Costa Rica. If you are purely looking for sun and beach, it is probably the high season on the Pacific coast between December and March. But if you look for more than that and are not a big fan of crowds the time has […]
How to close the “say–do gap” for leisure travelers?
During and after the pandemic, we have seen a lot of good intentions to go green and travel more sustainably. Research backs this up. But when we take a closer look, at this research, we find that only very few travelers are willing to walk the talk. Why is that? Why are not more people […]
Cayuga Retreat 2022 – Back to Jicaro Island in Nicaragua
Last month, we were able to have our first Cayuga Management Retreat since 2019. It was our first international one. We went to visit Jicaro Island in Lake Nicaragua. We have been in charge of the management of this amazing former National Geographic Unique Lodge since 2009 and it was a real treat to go […]
How Cayuga Collection provides exceptional hospitality by empowering its teams
By Josiah Mackenzie · Posted on July 22, 2022 “Guests really like interacting with our people,” Hans Pfister, founder and President of Cayuga Collection told me recently. “It feels authentic and it feels special because our teams are proud to work here and are so engaged. ”Hans is on a mission to show that ensuring sustainability […]
Sustainability in Hospitality: Building Trust Through Transparency
Is sustainability in the hospitality industry just another trend? Is it one more thing to “check off the list” for General Managers and Marketing Directors to gain a competitive edge or catch up with the hotel next door that just got a green label? In a recent Booking.com study, 64 percent of the 29,000 travelers […]
