How we turn Happy Guests into Raging Fans
Come see for yourself! We are transparent in what we do. All back of the house areas are accessible to our guests. When you walk the talk of sustainability, there is nothing to hide. And we have found that our guests honor that – no, they love it!
At every Cayuga Collection Hotel in Costa Rica, Nicaragua and Panama, we offer a complimentary guided back of the house tour for our guests. We started this tour about 15 years ago to show interested guests our sustainability practices but soon found that it is one of our best marketing tools. Every guest that goes on this tour and spends a couple of hours learning what it means to be a sustainable hotel, leaves as a “raving fan” and with the “sustainability bug” well planted.
And there is another added benefit. Opening up the back of the house obliges us to have the areas that are typically not accessible to guests as neat and orderly as the front of the house areas of the hotel. And that in return helps to keep the front of the house “spic and span” and improves the overall experience of our guests.
Here are some examples of the people you would meet and the things you would learn when you go on one of our back of the house tours.